Tidbits from Dale Carnegie "How to Win Friends"

1. Criticism is futile because it puts a man on the defensive and usually makes him strive to justify himself. Perfect yourself first. When dealing with people we are not dealing with creatures of logic. We are dealing with creatures of emotion, prejudices and motivation by pride and vanity.
Criticism is a dangerous spark to pride.
Any fool can criticize, condemn and complain and most fools. But it takes character and self control to be understating and forgiving.
Try to figure out why they do what they do.

2. There is only one way to get anbody to do anything. And that is by making the other person want to do it.
The only way I can get you to do anything is by giving you what you want.
People desire to be important and crave appreciation.
Smile.
Thought is supreme. To think rightly is to create.
We are gods in the chrysalis.

3. The average man is more interested in his own name than he is in all the other names on earth put together. Remember that name and call it easily and you have paid him a subtle and very effective compliment. His name is the sweetest sound to him.

4. Be a good listener. Encourage others to talk about themselves.
Remember others are one humdred times more interested in themselves and their wants and problems that he is in yours.

5. Talk in terms of the other man's interests.

6. Always make the other person feel important - and do it sincerely.
Talk to man about himself and he will listen for hours.

/==\

1. You can't win an argument. Why prove to a man he is wrong?
The only way to get the best of an argument is to avoid it. Misunderstanding is never ended by argument.

2. Show respect for other man's opinions. Never tell a man he is wrong.
Be wiser than other people, if you can; but do not tell them so.
Much of our reasoning consists in finding arguments for going on believing as we already do.

The best way to self confidence

The best way to self confidence is to do the thing you fear to do and get a record of successful experience behind you.

Putting homework online

Found a much better way to do the homework online: by wiki. So, that's where I'm off to now.
TTFN

Assignments for Day 1

2. (option 3)
Step 1. Describe how The Americans with Disabilities Act recommends changing your library's access. aisle width, signage, parking, elevators. restrooms. circulation, desk, etc.
Step 2. Desc how soon these changes must occur.
Step 3. Desc how these changes will be funded.

3. (option 4)
Step 1. Compare the criteria for the John Newbery Medal and the criteria for the Theodore Seuss Geisel Medal.
Step 2. Desc your lib's policy on purchasing award titles.

4. Complete worksheet on MN Statutes


5. Ethics

6. Community profile

7. Lib budget, revenue, ...

What’s The Buzz? Word-of-Mouth Marketing and Libraries

In a recent survey of Illinois libraries, a major concern of respondents was that the public was greatly unaware of library services and did not understand the value or relevancy of libraries. With the ever increasing competition for people’s attention, more than ever, libraries have to work strategically to raise awareness of library services.

How to harness what is recognized as the most influential, economical, and effective form of promotion: word-of-mouth-marketing (WOMM), also commonly referred to as “buzz marketing.”

http://www.nsls.info/resources/marketing/buzzmarketing/

This website has been created as a resource for all libraries interested in harnessing the power of the Buzz. The academic, public, school, and special libraries that participated in the grant have generously agreed to share their experiences working on the project, including selected samples of supporting materials created for their projects.

LSTA Targeted library patrons 2008-2012

http://74.125.95.132/search?q=cache:QO-h0dRa_kIJ:www.imls.gov/pdf/5yrplans/
MNplan2012.pdf+state+of+mn+lsta+five-year+plan&hl=en&ct=clnk&cd=2&gl=us#3


1. Special needs population
2. Barriers restricting undeserved pops from direct lib svcs
3. Children - ages: 0-17

MN Statutes Worksheet Page 1

1. According to MN statutes, what is the definition of a public library?

Public libraries are authorized under chapter 134 of MN statutes.

"Public library" means any library that provides free access to all residents of a city or county without discrimination, receives at least half of its financial support from public funds and is organized under the provisions of this chapter. Except as provided in section 134.195, it does not include libraries such as law, medical, school and academic libraries organized to serve a special group of persons, or libraries organized as a combination of a public library and another type of library.

2. List five basic services offered by all regional public library systems.
"Basic system services" means services offered by all regional public library systems either directly or by contract. These services shall include, but are not limited to,
1. communication among participants,
2. resource sharing,
3. delivery of materials,
4. reciprocal borrowing, and
5. cooperative reference service.

3. How many people may be on a library board established by a city or county?
When public library service is established, except in any city of the first class operating under a home rule charter, the mayor of the city with the approval of the council for a city library or the board of commissioners for a county library, shall appoint a board of five, seven or nine members from among the residents of the city or county.

4. Could an individual who lives outside your city be appointed to your city library board?
Members can be residents of the city or county.

5. How long may an individual serve on a library board?
Three years.
Note: A library board member shall not be eligible to serve more than three consecutive three-year terms.

6. What must be included in a library's annual report to it's governing body?
As soon as practicable following the end of the fiscal year the library board shall report to the governing body of the city or county
- all amounts received during the preceding year and the sources thereof,
- the amounts expended and for what purposes,
- the number of library materials on hand,
- the number purchased and loaned, and
- such other information as it deems advisable.

Subsequently, the library board shall file this information with the Department of Education on forms supplied by the department.

7. What criteria must be met by a joint school/public library?
- Public library services shall be available for simultaneous use by students and residents of the area.
- If public library services are located in an elementary or secondary school building, a separate entrance, accessible from the outside of the school building, shall be provided for use by the residents.
- The library shall meet all requirements in statutes and rules applicable to public libraries and school media centers. A media supervisor licensed by the Board of Teaching may be the director of the library.
- The library shall be centrally located in the community and available for use by residents during all hours the school is in session, at least 15 additional hours each week during evenings, and on Saturdays. When school is not in session, the library may reduce its hours to maintain at least the average number of hours each week of other public libraries serving its population size.
- The library shall have telephone service that is separate from the telephone service for the school.
- Public parking, restrooms, drinking water, and other necessities shall be easily accessible to residents.